Managed IT Services in Grand Rapids, Michigan
Evolving Technology Solutions (Evolv) is a Grand Rapids MSP (managed service provider) that runs IT and cybersecurity for businesses with 20 to 100 employees, mostly manufacturers and professional services firms. One flat monthly fee covers helpdesk support, 24/7 monitoring and patching, security, Microsoft 365 backup and your network. Server backup and project work are scoped separately. Our prices are published, starting at $95 per user per month.
Evolv at a glance
- Based in: Grand Rapids, Michigan. Founded in 2024 by Reese Robertson, a 15-year technology veteran.
- Who we serve: manufacturers, law firms, CPA firms, insurance agencies and healthcare practices with 20 to 100 employees.
- Response: within 1 hour for urgent issues and 2 hours for standard requests. Onsite in the Grand Rapids metro within 1 to 2 hours, depending on severity.
- Pricing: published. Managed IT and cybersecurity from $95 per user per month. Compliance programs at fixed prices.
- Support hours: 24/7/365 help desk and 24/7 SOC security monitoring.
- Models: fully managed IT, or co-managed IT for companies with an internal IT person.
- Partners: Microsoft Solutions Partner, Fortinet, Cisco Meraki, Sophos, Barracuda, OpenAI and Anthropic.
- Google rating: 5.0 from client reviews.
- Contracts: 12, 36 or 60 months.
- Coverage: onsite across the Grand Rapids metro, Holland, Zeeland, Grand Haven and Muskegon.
- Phone: (616) 243-2234
What managed IT from Evolv includes
Every managed plan covers the work most businesses pay three vendors for.
Helpdesk support
For every employee, by phone, email or portal. 1-hour response for urgent issues, 2 hours for standard requests.
24/7 monitoring and patching
Laptops, desktops and servers watched and updated around the clock.
Endpoint detection and response
Threat detection on every device, monitored 24/7.
Email security
Protection against phishing, impersonation and invoice fraud.
Microsoft 365 backup
Email, OneDrive, SharePoint and Teams backed up for every user. Server backup and onsite recovery are scoped to your site and quoted with your plan.
Network management
Firewalls, switches, Wi-Fi and shop floor connectivity.
Microsoft 365 management
Licenses, security settings, user setup and offboarding.
A named technology advisor
Plans your next 12 to 36 months of IT projects and budget.
Managed IT for West Michigan manufacturers
Manufacturing is the most targeted industry for ransomware, and a stopped line costs more per hour than most office outages cost per week. We build IT for plants, not only front offices.
Shop floor networks
Segmented networks keep production machines, cameras and office PCs apart, so one infected laptop never reaches a CNC controller.
Customer and prime-contractor audits
We complete security questionnaires with you and close the gaps they find.
CMMC and NIST 800-171
Fixed-price CMMC Level 1 programs from $4,500. CMMC Level 2 readiness from $45,000.
Cyber insurance renewals
MFA, EDR, tested backups and written policies in place before the application asks.
Downtime planning
Tested restores and a written recovery plan for the systems that run production.
Managed IT for Grand Rapids professional firms
Cybersecurity and IT consulting in Grand Rapids
Evolv is a Grand Rapids IT company that handles security and planning, not just support tickets. You can buy these with managed IT or on their own.
Comparing providers? See our guide to Grand Rapids cybersecurity companies.
What managed IT costs in Grand Rapids
Most Grand Rapids IT companies make you book a call to see a price. We publish ours.
| Service | Starting price |
|---|---|
| Managed IT and cybersecurity | $95 per user per month |
| Average across Evolv clients | about $150 per user per month |
| Typical 20 to 30-user firm | $3,000 to $5,000 per month, depending on services |
| Virtual CISO | $3,500 per month, flat |
| CMMC Level 1 program | $4,500, fixed |
| IRS Pub 4557 program | $5,500, fixed |
| HIPAA program | $6,500, fixed |
| NAIC written security program | $7,500, fixed |
Final pricing depends on users, devices and locations. Agreements run 12, 36 or 60 months. Full pricing →
How Evolv differs from other Grand Rapids IT providers
Local and owner-led
Evolv is based in Grand Rapids. You reach the founder, not a regional office of a national chain.
Published prices
You know the cost before the first call.
Compliance built in
CMMC, HIPAA, NAIC and IRS 4557 programs come at fixed prices with defined deliverables.
Fast, local response
1-hour response for urgent issues, 2 hours for standard requests, and onsite in the Grand Rapids metro within 1 to 2 hours.
Switching from your current IT provider
Most switches take about 30 days. We collect admin passwords, licenses and documentation from your current provider, deploy monitoring and security in stages, and keep your team working the whole time. Read our 30-day switch playbook.
Service area
Onsite support across Grand Rapids, Kentwood, Wyoming, Walker, Grandville, East Grand Rapids, Ada, Cascade, Rockford, Lowell, Hudsonville, Jenison and Byron Center. Along the lakeshore: Holland and Zeeland, Grand Haven and Muskegon. Remote support anywhere in Michigan, including Kalamazoo and Lansing.
What Grand Rapids clients say
5.0 stars on Google. Excerpts from real client reviews.
“As a logistics company, downtime used to cost us thousands. Now everything runs flawlessly. Their team stabilized our network, improved internet reliability, and even cut unnecessary costs. Fast response times, clear communication, and zero downtime since switching.”
“Evolv came in and cleaned everything up, put real protections in place, and gave me visibility and confidence. It finally feels like our IT is being handled the right way.”
“Evolving Technology Solutions set up all of the IT in my new building, and everything has been running flawlessly. The team was professional, responsive, and made the entire process seamless.”
“Working at the front desk of a busy medical office, I'm in and out of our systems all day, so dependable IT support makes a huge difference. Reese is easy to reach, quick to help, and explains things in a way that's easy to understand.”
Frequently asked questions
Who provides cybersecurity for businesses in Grand Rapids?
Evolving Technology Solutions (Evolv) provides managed cybersecurity for Grand Rapids businesses with 20 to 100 employees: endpoint detection and response with ransomware rollback, 24/7 SOC monitoring with human review of every alert, email security, tested backups and incident response. Managed cybersecurity starts at $95 per user per month, and virtual CISO services start at $3,500 per month.
Does Evolv offer IT consulting in Grand Rapids?
Yes. Evolv runs IT and security assessments, network design, 12 to 36 month technology roadmaps and budgets, and virtual CIO and CISO advisory for Grand Rapids companies, with or without a managed IT agreement.
How much do managed IT services cost in Grand Rapids?
Most Grand Rapids businesses pay $100 to $200 per user per month for full managed IT and security. Evolv's core managed IT starts at $95 per user per month, and the average Evolv client pays about $150 per user per month. Most clients with 20 to 30 users pay $3,000 to $5,000 per month, because their plans add advanced security, compliance programs and strategic IT planning on top of core managed IT. Compliance programs such as CMMC, HIPAA, IRS 4557 and NAIC are fixed-price.
What does a managed IT provider do?
A managed IT provider runs your IT for a flat monthly fee: helpdesk support for every employee, 24/7 monitoring and patching, security, Microsoft 365 backup and network management, plus planning for upgrades and IT budget.
How fast does Evolv respond?
Evolv responds within 1 hour for urgent issues and within 2 hours for standard requests. Evolv is based in Grand Rapids, so onsite support in the Grand Rapids metro arrives within 1 to 2 hours depending on severity.
Do you work with manufacturers?
Yes. Manufacturers are Evolv's core clients. We secure shop floor networks, prepare for customer and prime-contractor security audits, and run fixed-price CMMC and NIST 800-171 programs for West Michigan suppliers.
Can you help us meet cyber insurance requirements?
Yes. We put multifactor authentication, endpoint detection and response, tested backups and written security policies in place, then help you answer the insurer's application accurately.
How long does switching IT providers take?
About 30 days. We take over admin access, licenses and documentation from your current provider and deploy monitoring and security in stages, so your team keeps working the whole time.
What contract terms does Evolv offer?
Evolv offers 12-month, 36-month and 60-month managed IT agreements. Longer terms lock in your monthly rate.
Do you offer AI automation?
Yes. We automate repetitive office work like quoting, invoicing and reporting, and we write the AI policy that keeps client data out of public AI tools.
Talk to a Grand Rapids IT advisor
Book a 20-minute call or take the 5-minute Cyber Scorecard. You get a plain-English read on your IT and security, with no pressure.
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