Skip to content

Service Tiers

The tiered pricing structure for Evolving Technology Solutions is designed to provide affordable, scalable solutions for businesses. From basic IT support to comprehensive enterprise-level packages, each offering is tailored to meet the unique needs of businesses in these states.

Whether you're a small business looking for foundational IT support or an enterprise needing full-scale IT management and cybersecurity, Evolving Technology Solutions has a package designed for you.

Plans and Features

Essential

Call to schedule a Consultation
key features
  • Remote Support: Included (basic troubleshooting and remote assistance).
  • Network Monitoring (8/5): Business hours monitoring for potential network issues.
  • Antivirus & Malware Protection: Basic software installation and management.
  • Weekly Data Backup: Basic weekly backups to cloud or offsite storage.
  • Patch Management: Regular system updates and patches.
  • Basic Cloud Management: Support for basic cloud applications (Office 365, Google Workspace).
  • Basic Compliance Support: General guidance on compliance regulations.

Professional

Call to schedule a Consultation
key features
  • 24/7 Remote & Onsite Support: Remote assistance plus onsite visits (e.g., up to 2-3 onsite visits per month included).
  • 24/7 Network Monitoring: Full-time monitoring of network health and performance.
  • Advanced Cybersecurity Suite: Includes firewall management, IDS/IPS, email filtering for phishing prevention.
  • Daily Data Backup & Disaster Recovery: Automated daily backups and a detailed disaster recovery plan.
  • Cloud Integration & Management: Cloud services support, including migration, optimization, and secure access.
  • Proactive Patch Management: Immediate updates and patches as soon as they are released.
  • Advanced Compliance Support: Guidance on regulatory compliance (HIPAA, GDPR, PCI-DSS).

Enterprise

Call to schedule a Consultation
key features
  • Dedicated 24/7 Remote & Unlimited Onsite Support: Unlimited access to remote support and onsite visits for full-scale IT support.
  • Comprehensive Network & Security Monitoring: Advanced monitoring services, including endpoint detection and response (EDR) and ongoing threat intelligence updates.
  • Full-Scale Cybersecurity Protection: Multi-layered security (firewalls, VPN, MFA, encryption) and security awareness training.
  • Disaster Recovery & Business Continuity: Full disaster recovery with real-time data replication and failover systems.
  • Advanced Cloud Management: Hybrid and multi-cloud environments managed with continuous optimization.
  • Custom Compliance Support & Audit Assistance: Tailored solutions for complex regulatory frameworks (e.g., CCPA, SOX, HIPAA, PCI-DSS) with real-time compliance monitoring.
  • Strategic IT Consulting: Quarterly reviews, technology roadmaps, and IT strategy consulting to align with business goals.

All plans include

All of our plans are designed to fit the IT needs of each individual organization.  We offer customization based on the need for expanded services 

  • Support & TroubleShooting

    Remote Support: Included (basic troubleshooting and remote assistance).

  • Network Monitoring

    Network Monitoring (8/5): Business hours monitoring for potential network issues.

  • System Update Support

    Patch Management: Regular system updates and patches.
  • Data Backup

    Data Backup: Backups to cloud or offsite storage.

  • Cloud Support

    Cloud Management: Support for basic cloud applications (Office 365, Google Workspace).

  • Compliance Support

    Basic Compliance Support: General guidance on compliance regulations.

Interested In Learning More About How our Services Can Be There For Your Business?

Follow the link to fill out a simple form and initiate the process.

Frequently asked questions

What exactly are Managed IT Services?

Managed IT Services involve outsourcing the day-to-day management and maintenance of your IT infrastructure to a service provider like Evolving Technology Solutions. This includes everything from network monitoring and cybersecurity to data backups, cloud management, and helpdesk support.

How does your remote monitoring work?

Our remote monitoring tools continuously track the performance and security of your network. If any issues or threats are detected, we can address them remotely, often before you even notice a problem.

What if I already have an internal IT team? Can you work with them?

Yes, we can complement your internal IT team by handling specific tasks such as cybersecurity, cloud management, or monitoring. This allows your team to focus on strategic projects while we manage the day-to-day IT operations.

How do you handle onsite visits?

Depending on the package you choose, onsite visits can be scheduled as needed. Our Business and Enterprise Packages include onsite support for more complex issues that can’t be resolved remotely.

What cybersecurity services do you offer?

We provide a range of cybersecurity services, including threat detection and response, firewall management, endpoint protection, encryption, multi-factor authentication (MFA), and employee security awareness training. These services protect your business from malware, ransomware, phishing attacks, and more.

How can I be sure my business is secure from cyber threats?

Our advanced monitoring tools continuously scan your network for vulnerabilities and suspicious activity. We also implement strong security protocols, such as firewalls, intrusion detection systems (IDS), and regular security audits, to ensure that your business is protected from evolving threats.

What is your approach to data encryption?

We use data encryption to protect sensitive information both in transit and at rest. Encryption ensures that only authorized users can access the data, which is critical for maintaining privacy and regulatory compliance.

How often do you check for vulnerabilities?

We recommend conducting regular vulnerability assessments to identify any weak points in your network. For businesses in regulated industries, we recommend these assessments quarterly or more frequently, depending on compliance requirements.

Can you help my business comply with cybersecurity regulations like HIPAA or GDPR?

Yes, we specialize in helping businesses meet industry-specific compliance standards, including HIPAA, GDPR, PCI-DSS, and more. We provide audits, policy development, and real-time monitoring to ensure compliance.

What cloud services do you provide?

We offer comprehensive cloud management services, including cloud migration, optimization, and security. Our services cover public, private, and hybrid cloud environments, and we provide support for cloud platforms such as Microsoft Azure, AWS, and Google Cloud.

How can cloud solutions benefit my business?

Moving to the cloud allows your business to scale more efficiently, access data remotely, and reduce the cost of maintaining physical servers. We help businesses optimize their cloud infrastructure to improve performance, security, and cost-efficiency.

Can you help us migrate our data and applications to the cloud?

Yes, we specialize in cloud migration. We’ll assess your current infrastructure, develop a migration plan that minimizes downtime, and ensure your data is securely transferred to the cloud.

How do you ensure cloud security?

We use a combination of encryption, multi-factor authentication (MFA), firewalls, and intrusion detection systems to protect your cloud data. We also monitor for suspicious activity and ensure compliance with industry standards.

Can you manage our hybrid cloud environment?

Absolutely. We have extensive experience managing hybrid cloud environments, where businesses use a mix of on-premises and cloud-based infrastructure. We ensure seamless integration, security, and performance optimization across both platforms.

How do you help businesses stay compliant with regulations like HIPAA, PCI-DSS, or GDPR?

We provide compliance audits, policy development, and real-time monitoring to ensure that your business meets all necessary regulations. Whether you're in healthcare, finance, or another regulated industry, we can help you maintain compliance with HIPAA, PCI-DSS, GDPR, and more.

What happens if there’s a data breach?

If a breach occurs, our incident response team acts immediately to contain the threat, minimize damage, and initiate recovery procedures. We also provide forensic analysis to understand how the breach occurred and prevent future incidents.

How do you handle data backups and disaster recovery?

We offer automated data backup services and comprehensive disaster recovery plans. Our team ensures that your data is backed up regularly and securely, and in the event of a disaster, we can restore your systems quickly to minimize downtime.

How do you ensure data protection for remote workers?

We use secure remote access tools, including VPNs and MFA, to ensure that your remote workforce can securely access company resources. We also offer endpoint protection to safeguard devices outside the office network.

What kind of reporting do you provide for compliance?

We generate detailed compliance reports that outline your security posture, the steps we’ve taken to ensure compliance, and any necessary actions for maintaining compliance. These reports are ideal for audits and regulatory inspections.

What is a disaster recovery plan, and do I need one?

A disaster recovery plan (DRP) outlines how your business will recover critical IT functions after a disruption, such as a cyberattack, natural disaster, or hardware failure. Every business needs a DRP to minimize downtime and protect against data loss.

How often do you test disaster recovery plans?

We recommend testing disaster recovery plans at least once a year, but more frequent testing may be necessary for businesses in industries with strict compliance requirements. Regular testing ensures that your plan works effectively in the event of a real disaster.

How quickly can you recover my data after an incident?

Recovery times depend on your recovery time objectives (RTOs) and recovery point objectives (RPOs), which we define during the planning phase. Our goal is to restore your systems and data as quickly as possible, often within hours, depending on the severity of the incident.

What’s the difference between data backup and disaster recovery?

Data backup is the process of storing copies of your data in a secure location, while disaster recovery is the broader plan that includes restoring not only data but also IT systems and infrastructure in case of a disaster.

Can your disaster recovery solutions scale with my business?

Yes, our disaster recovery solutions are scalable. As your business grows, we adjust your DR plan and data backup strategy to ensure that all critical systems and data are protected, no matter the size or complexity of your operations.